The HR meeting: what to say, what to write down, what to ask for afterwards
HR is not your enemy and not your advocate. The meeting produces a record, and unless you make one too, theirs is the only version that survives.
Conflict
Every post filed under Conflict, newest first. Posts can carry several topics, so they show up on more than one of these pages.
A colleague who will not stop: the paper trail, step by step
Most records of a difficult colleague are long, written from memory, and useless. A usable one is short, dated, boring, and written the same day.
You broke something: the message to send in the first hour
The first hour is not for fixing it. It is for making sure nobody finds out from a customer, and that is a writing job, not a repair job.